Privacy Policy & Cookies

Last Updated and Effective: March 3rd, 2023

This Privacy Policy is designed to reassure clients who are concerned about how their personal information is used online.

Please read our Privacy Policy carefully to understand how we collect, protect, use and otherwise process your personal information on our Platform.

1. The personal information we collect

When you place your order or register an account on the Platform, you might be required to provide your name, phone number, email address, or any other information. We do this to improve your experience. When you register an account, place an order, or enter information on our Platform, we get information from you.

We may collect information about you based on how you use our platform and services listed below:

• IP address.
• Email address, phone number, and name.
• Any additional information you wish to share with us (for instance, if you send us an email or otherwise contact us).
• Data collected through cookies or similar technologies, as mentioned above and in the “Use of Cookies” section.

Please note that the information is only collected to the extent permitted by all applicable laws.

2. What we do with the information we collect

If you register, submit an order, complete a survey, subscribe to our newsletter, react to marketing communications, visit the Platform, or use any of the platform features, we may use the information we receive about you in the following ways:

• Provide information, and reply to inquiries and requests.
• Handle orders and communicate updates and details about them.
• Enhance user experience and provide information and service options that may be of interest to you.
• Improve our Platform with your help so that we can serve you better.
• Respond to customer service enquiries more efficiently.
• Run a contest, a campaign, a poll, or another platform activity.
• Complete your transactions faster.
• Send you regular emails regarding your orders or our services.
• Send promotional and related emails after receiving your order.

Please note that you can edit or amend your personal information by logging into your client account or by emailing us.

Depending on how you interact with our Platform and Services, we may collect several types of data about you.

2.1. EU Clients: Access to information

According to the GDPR, you have the right to access and modify the data collected about you. You can exercise your rights under the GDPR at any time by contacting our customer support team.

We may deny requests to amend or disclose information that are extremely impractical or unreasonable. These include the following:

• Requests that interfere with our ability to provide our services.
• Requests that require disproportionate human/technical effort.
• Requests that require substantial changes to our technology and operations.

2.2. EU Clients: Rights

You can request us to stop using your personal data for marketing purposes. Usually, we will notify you if we intend to use your information for such purposes or disclose it to a third party before collecting your data. You can always exercise your right by contacting our customer support team.

Occasionally, our platform may contain links to the websites of our partners, advertisers, and affiliates. Please be aware that these websites have their own privacy statements/policies.

3. How we protect personal information

We regularly scan our site for vulnerabilities and security problems to keep your visits as safe as possible. Your personal information is stored behind secure networks. It is only accessible to selected individuals who have been granted privileges to access these systems and who have committed to keeping the information confidential. Furthermore, we use SSL technology to secure any sensitive data you share. When you place an order, submit, enter, or access your information on our platform, we take a number of security measures to protect your personal information.

Please note that the trusted gateway provider handles all transaction processing; none is stored or processed by us.

4. Modifying/removing your personal data

You have several rights in relation to your personal information, including the following:

• You can review your personal information.
• You can ensure that your personal information is correct and up-to-date.
• You can select whether to receive messages from one of our partners or from us by logging into the Platform and accessing your user account.

If you reside in the EEA, you have the right to request us to:

• Give you access to all personal information we have about you.
• Stop using your personal data for marketing purposes.
• Delete all personal information we have about you.
• Share your personal information with others.
• Limit the use of your personal information.

Certain personal data may be exempt from such requests in certain circumstances (for instance, when we must continue processing your information to comply with legal requirements).

Please be aware that some residual information will remain in our databases, access logs, and other records. This information may or may not contain your personal data.

In case you have any questions or want to exercise any of your rights, please get in touch with us at [email protected]. We endeavor to reply to emails as quickly as possible, and always respond before the statutory deadlines.

Please be aware that when you email us a request, we may ask you for personal information to help us verify your identity.

Online Privacy Statement

This Online Privacy Statement applies only to the data we collect online.

1. Your consent

This Privacy Statement, which is an integral part of the Terms and Conditions of our Platform, governs how you use our services. By using our Platform or services, you consent to the terms of this Online Privacy Statement.

Any updates to this Online Privacy Statement will be posted on the Privacy Statement page for review. Therefore, we advise you to check this platform regularly and familiarise yourself with the Privacy Statement amendments to stay informed of the implemented privacy policy changes.

2. Retention of personal data

Whether you are based or currently reside in the EEA, we will retain your personal information only for as long as necessary to fulfill the purposes of the processing. The duration we retain personal data depends on the intended use and collection and the time required to establish, exercise or defend our legal rights.

If you have any questions regarding this Privacy Statement, you can contact us at the email address below.

Email address for correspondence: [email protected]

3. Use of Cookies

A website/service provider may upload a small file known as a cookie to your computer’s hard disk if you allow it. Cookies make it easier for websites and service providers to recognize your browser and collect and remember certain data. For instance, cookies help us process and retain the services you have added to your cart. Additionally, they help us better understand your preferences based on past or current platform activity, enabling us to provide better services. We also use cookies to collect statistics on your platform activity and traffic in the aggregate form to improve future user experiences with the platform and tools.

We collect cookies for the following purposes:

• Processing and retaining the services that the user has added to his cart.
• Identifying and storing user preferences for future visits.
• Displaying relevant advertisements.
• Compiling aggregate data on user interactions and platform traffic to improve future platform tools and experiences.

Please note that we may engage trusted third-party services to collect data on our behalf.

You can disable cookies or have your device notify you when cookies are being sent. You can achieve this through your browser settings. Every browser is unique. So, to learn how to disable cookies correctly, please refer to the “Help” menu of your browser. We do not monitor, place cookies or show ads when your browser`s Do Not Monitor (DNT) setting is enabled.

4. Disclosure to third parties

We do not exchange, sell or otherwise transfer personal data to third parties without prior notice to you. This exclusion does not apply to our hosting partners and other third parties who assist us in operating our business, running our platform, or providing services to our users, as long as they agree to keep this information private. We may also disclose the information if necessary to enforce the Terms and Conditions, comply with the law or otherwise protect our rights, property, personal safety, or the safety of others. Visitor information that cannot be used to identify a specific person may still be shared with third parties for marketing, advertising, or other purposes.

5. Displaying data on the platform

Our platform does not make your personal information available to the general public. Some of your personal information disclosed is displayed alongside each order you submit, and is only visible to our selected employees and content creators. We urge you to exercise caution when posting information on our Platform that you do not plan to share with others, as our company disclaims any and all liability for the theft, interception, loss, or other unauthorized third-party access to or harm to the information submitted or posted there. By providing or posting information on our platform, including in conjunction with any order, you expressly acknowledge and agree that you fully understand and assume the risks involved and will indemnify us against any claims.

If you no longer wish to get emails from us in the future, please contact us at [email protected] or click on the unsubscribe link at the bottom of any email you receive from us. We will immediately stop sending you emails.